Refund policy

Last Updated: 08 June 2026

At LumiLair, we want you to love what you order. If something isn't right, we're here to help.

 

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Replacement Eligibility

Product Eligibility

If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.

Timeframe

We will cater to all complaints landed within 30 days of delivery.

Your request for a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.

What We Don't Cover

We do not offer a replacement for "change of mind" (e.g., you ordered the wrong size or simply no longer want the product).

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Replacement Process

To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe. In many cases, the issue may be related to product usage, and our team can guide you on how to resolve it. If we determine the product is indeed faulty:

OPTION A – Self Ship

You may ship the product in its original packaging (Original Product Box and All Accessories) to our warehouse at the address below:

Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

Within 5 working  days of receiving the returned product, we will ship your replacement free of charge.

OPTION B – Courier Pickup

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up.

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Refund Policy

 

We do not have a refund policy.